With the exponential growth of the digital age, Contact Center Software has become the primary repository of customer interaction data. To maintain a competitive edge in this dynamic industry, it is crucial to leverage the availability of enormous data. With the power of Machine learning and the d brands can understand their customers better. C-Zentrix, with its innovative machine learning capabilities, is empowering businesses to achieve these goals by automating processes, reducing costs, and enhancing customer satisfaction. Machine learning (ML) is a subset of artificial intelligence (AI) that involves the use of algorithms and statistical models to enable computer systems to learn from data, identify patterns and make decisions without explicit instructions.

Verse.io, a leading conversational texting platform leveraging powerful AI and highly skilled human concierges, has officially announced the appointment of Dennis Eaton as the company's new Vice President of Contact Center Operations. Having already led large-scale operations and care organizations of 2,500 employees, Eaton brings two decades worth of experience in workforce management, training, quality, project management, contact centers, and vendor management to the Verse team. Prior to joining Verse, Eaton has held leadership positions in a variety of industries. Over his 20-plus-year career, Eaton has worked for retailers such as Nike, technology giants such as Oracle, financial services like ADP, and entertainment companies such as Walt Disney. Eaton has achieved great success in his ability to connect with his teams and drive a positive culture, all while improving efficiency and performance.

Alexa, Google Home, and other rapidly advancing digital assistants have increased customers' willingness to engage with machines as they have come to not only expect, but appreciate their conversational nature. This attitude shift is transforming how traditional call centers should be doing business – using conversational AI bots to deliver positive user experiences and operational savings. Identifying where and how to implement Artificial Intelligence is one of the biggest challenges companies face when considering self-service. Read on to see how SmartAction has solved this issue, and many more, to enable true integration of AI into call center operations. SmartAction was founded as an artificial intelligence research company and has since evolved into the leading provider of AI-powered customer self-service solutions.